Contact MICHU Australia
MICHU customer care
Nice to MICHU.
Questions about an order, product, delivery or warranty? Tell us what happened and our Australian customer care team will point you in the right direction.
Help us help you faster
Include the right details.
Your order number
Your name, order number and the email used at checkout.
Photos or video
Show the product, packaging, label and the issue from more than one angle.
Tracking details
Include the tracking number, delivery address and latest carrier update.
Contact MICHU Australia
Email our team.
customerservice.au@michupet.comPlease send one email per enquiry where possible. Repeated messages can separate information across multiple support tickets.
Collection locations
Appointment required.
Australia
Factory 1, 3 Sugar Gum Court
Braeside VIC 3195
Australia
United States
13851 Ramona Ave
Chino CA 91710
United States
Do not travel to a warehouse without confirmation. Email us first so the team can confirm the order is ready and allocate a collection time.
Authority to leave
Need a safe-drop request?
Email your name and order number before dispatch. We can pass the request to the carrier, but safe-drop availability and the final delivery decision remain subject to the courier and delivery location.