Frequently Asked Questions (FAQ) - Michu Pet

1. Are Michu products safe for my cat?

A: Yes, Michu products are specifically designed with the safety and well-being of cats in mind. We prioritize using pet-friendly materials and ensure that our products meet high-quality standards. Your cat's safety is our top priority.

2. How often should I clean my cat's litter box?

A: It is recommended to scoop the litter box daily to remove waste and clumps. Regular daily scooping helps maintain cleanliness and prevents odor buildup. In addition, a thorough cleaning of the litter box should be done at least once a week. This involves emptying the litter box, washing it with mild soap and water, and replacing the litter entirely. Regular cleaning promotes a healthy and hygienic environment for your cat.

3. How many bags of tofu litter do I need for a month?

A: For a single cat, using 2 packs of tofu cat litter in the litter tray should provide continuous waste absorption for an entire month. However, the amount may vary depending on factors such as your cat's usage habits and the size of the litter tray. It is always a good idea to monitor the litter box and add more litter as needed to ensure optimal cleanliness and odor control.

4. How do I introduce my cat to a new scratching post or cat tree?

A: To introduce your cat to a new scratching post or cat tree, place it in a prominent area of your home. Sprinkle catnip or treats on the post to attract your cat's attention. Encourage your cat to investigate and use the post by gently guiding their paws or using a toy to entice them. Remember to provide positive reinforcement, such as praise or treats, when they engage with the post.

5. Why does cat litter always stick to the bottom of the litter box?

A: Cat litter is recommended to be 5cm deep as it provides a more comfortable surface for the cat's paws and helps keep the litter box cleaner.

6. How do I prevent my cat from scratching furniture?

A: To prevent your cat from scratching furniture, provide a dedicated scratching post or mat near the furniture they tend to scratch. Encourage your cat to use the designated scratching area by gently guiding their paws or using catnip as an attractant. Regularly trimming your cat's nails can also help reduce the damage caused by scratching. Additionally, you can use cat-friendly deterrents, such as double-sided tape or bitter sprays, on the furniture to discourage scratching.

7. Are Michu products eco-friendly?

A: Yes, Michu is committed to sustainability and eco-friendliness. We strive to incorporate eco-friendly practices and materials in our products whenever possible. For example, we use biodegradable materials in our packaging to reduce environmental impact. We are dedicated to providing pet products that are not only safe and high-quality but also environmentally conscious.

8. Can I flush tofu litter down the toilet?

A: Yes! Michu Tofu Litter is made from natural peas, making it a safe litter option for your pets and family. It is biodegradable and designed to quickly break down after use. Therefore, it is safe to flush the tofu litter down the toilet. This not only makes cleanup convenient but also contributes to environmental friendliness.

9. Why does my real wood cat tree wobble? Is it normal?

A: Yes, it is normal for a real wood cat tree to wobble. Cats are natural climbers and jumpers, and trees in their natural environment often sway. A cat tree that mimics this natural movement can create a more engaging and enjoyable experience for your cat. The slight wobbling or swaying of the cat tree can make playtime more fun and stimulating, while also providing exercise. It is designed with some flexibility to allow the tree to move with the force applied by the cat, reducing the risk of damage.

10. How often should I clean the water fountain?

A: It is recommended to clean the water fountain on a weekly basis. Over time, your kitten's fur and dirt may accumulate and get stuck in the pump. Regular cleaning will help ensure the fountain remains hygienic and functioning optimally.

11. Why does my tracking number show the status as pending?

A: When your tracking number displays a "pending" status, it usually means that your package is currently being prepared and sorted before being scanned in the AU post warehouse. This status is temporary and is common during the initial stages of the shipping process. We kindly ask for your patience and allow a few business days for the necessary updates to reflect in the tracking information.

12. How long does delivery take?

A: Michu aims to ship out your order within 1-2 business days. The delivery period may vary based on the distance and typically ranges from 2 to 7 business days.