Warranty Policy

MICHU product support

Warranty, without the guesswork.

Eligible MICHU non-consumable products are covered by a one-year manufacturer's warranty. Your rights under Australian Consumer Law may continue beyond this policy where applicable.

What is covered

Functional defects in eligible products.

The warranty applies to eligible non-consumable products, including products such as cat trees and water dispensers, when a functional defect arises during the coverage period under normal use and care.

Consumables are excluded from the manufacturer's warranty. Free items obtained through points are also excluded from this voluntary warranty.

Common exclusions

What the voluntary warranty does not cover.

• Normal wear and tear, cosmetic ageing or expected deterioration through use.
• Damage caused by pets, including scratching, chewing or damage to baskets and fabrics.
• Incorrect assembly, loosened fittings, misuse, modification or failure to follow instructions.
• Accidental damage or damage caused by unsuitable storage or environment.
• Water or moisture damage to electrical or battery-powered components caused by incorrect cleaning, submersion or excessive moisture.
• Battery deterioration or reduced battery life resulting from misuse or improper maintenance.

These exclusions do not remove any rights that cannot be excluded under Australian Consumer Law.

Claim process

Four things to send us.

Resolution

The appropriate resolution depends on the nature and severity of the issue. It may include troubleshooting, repair, replacement parts, replacement of the product or another remedy. A warranty claim does not automatically result in full-unit replacement. Freight arrangements will be assessed according to the claim and applicable law.

Make a warranty enquiry.