MICHU Help Centre & Frequently Asked Questions

Choose Tofu Cat Litter Gen3 for a plant-based everyday option; Mixed Tofu Pro or Lite when transitioning from finer clay-style litter; Wonder Litter for many automatic litter boxes; NatureMix for a tofu-and-cassava blend; Kitten Tofu for young cats; and pH Monitoring Tofu when you want an at-home observation aid. Always check the individual product page and your automatic box manufacturer's guidance.

Change gradually over roughly 7-14 days. Begin with mostly familiar litter, then increase the proportion of the new litter every few days. Keep the tray in its usual location and avoid changing the box, litter and location at the same time.

A depth of about 5 cm is a useful starting point for many trays. Adjust for your cat's digging habits, tray design and the instructions on the product pack.

Wonder Litter and NatureMix are specifically positioned for many automatic litter boxes. Compatibility varies by machine, so check the minimum granule size and litter requirements supplied by the box manufacturer.

Some MICHU plant-based formulas are designed to disperse in water. Local plumbing, sewer and council rules differ, so check the pack and local requirements first. Never flush a large amount or an entire tray; dispose of waste in household rubbish if uncertain.

No. Colour-changing litter and monitoring pellets are observation aids, not diagnostic devices. A single colour change does not confirm disease. If a change persists, or your cat strains, urinates frequently, shows discomfort or behaves unusually, contact a veterinarian promptly.

Your cat should be able to enter, turn and dig comfortably. Large cats and multi-cat homes often benefit from a more spacious, high-sided box. Product dimensions are listed on each product page.

Scoop regularly and follow the care instructions for the specific box. Use pet-appropriate cleaning products, rinse thoroughly and dry before refilling. Avoid harsh fragrances that may discourage use.

Consider available floor space, ceiling clearance, your cat's size, preferred sleeping style and whether replacement parts are available. Taller trees suit climbers; desk-mounted or medium designs can work well in compact homes.

Place it near an existing resting area or window, allow your cat to explore at their own pace and use familiar bedding, toys or treats to create a positive association. Check and tighten fittings regularly.

Follow the included seed, mulch and watering instructions, position the kit in suitable light and keep it away from excessive heat. Growth time varies with temperature, light and watering conditions.

Yes. Its wide, shallow shape is designed for dry food, wet food or water while reducing contact between the sides of the bowl and a cat's whiskers. Follow the product care instructions for cleaning and handling ceramic.

No. MICHU Freeze-Dried Pet Treats are complementary treats or toppers. Feed them alongside an appropriate complete and balanced diet, introduce gradually and keep fresh water available.

Dimensions, materials, pack contents and relevant instructions are listed on each product page or supplied with the product. If anything is missing, contact our customer service team with your order number and product name.

Yes. After placing an order, you should receive an email confirmation with your order number. Check your junk or promotions folder if it does not appear.

Many Australian orders arrive within an estimated 3-7 business days after dispatch. High-demand products, remote locations, public holidays and carrier disruptions can take longer; some orders may require up to two weeks. The estimate shown at checkout and your tracking updates are the best guide for your order.

Tracking is emailed when your order ships. Carrier information may take 1-3 business days to update after the label is created.

If no tracking has arrived within seven business days of ordering, email customerservice.au@michupet.com with your name and order number.

You can request authority to leave by emailing customer service with your name and order number. Safe-drop availability and final delivery decisions remain subject to the courier, location and order.

Warehouse visits and collection require a confirmed appointment. Email customerservice.au@michupet.com before travelling so the team can confirm availability and a collection time.

Eligible unused products in original condition and packaging may be returned within 14 days of purchase, subject to the full Refund Policy and your rights under Australian Consumer Law.

Consumables and perishable or hygiene-sensitive products, including opened cat food, cat grass, fountain filters and cat litter, may be excluded. Clearance items may also be excluded. This does not limit rights that cannot be excluded under Australian Consumer Law.

Contact customer service promptly with your order number, a description of the issue, photos of the packaging and product, and details of any missing parts. Keep the packaging while the team reviews the case.

Many non-consumable MICHU products are covered by a one-year warranty, subject to the Warranty Policy, product exclusions and Australian Consumer Law. Keep your proof of purchase.

Email customerservice.au@michupet.com. Include your order number and product name where relevant so the team can assist faster.